Contact information
1. General Inquiries Questions regarding our products, orders, or the Terms of Service should be directed to our official support channel. For the fastest response, please utilize our contact form or email us at:
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Support Email:13maxrose2010@gmail.com
2. Response Standards MR. Plug prides itself on efficient communication. We aim to respond to all legitimate inquiries within 24–48 business hours. Please note that our support team operates Monday through Friday, 9:00 AM – 5:00 PM [Your Time Zone]. Inquiries sent during weekends or public holidays will be addressed on the following business day.
3. Mailing & Returns To maintain the privacy and safety of our staff and to ensure efficient logistics, MR.Plug does not accept unsolicited mail or returns at our corporate billing address.
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Return Authorization: All returns must be pre-authorized. Please contact our support team to receive the correct regional warehouse address for your return.
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Unauthorized Shipments: Any packages sent to our corporate or billing address without a Return Merchandise Authorization (RMA) will be refused and returned to the sender.
4. Official Business Identification This website is owned and operated by MR.Plug. For legal or formal notices, please contact us via the support email provided above to be directed to our legal department.